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Payment processing failed for order #12345

Customer: Sarah Johnson

2 hours ago

3
Pending Medium

Account verification issue

Customer: Michael Chen

Yesterday

5
Resolved Low

Feature request: Dark mode

Customer: Emma Rodriguez

2 days ago

7
Open Medium

Mobile app crashing on iOS 16.4

Customer: David Wilson

3 days ago

2
Closed Low

Billing information update

Customer: Robert Taylor

1 week ago

4

Payment processing failed for order #12345

Open High Priority
Created by Sarah Johnson • 2 hours ago • Last updated: 15 minutes ago

Description

I'm trying to complete my purchase for order #12345, but the payment keeps failing. I've tried two different credit cards and both have sufficient funds. The error message says "Payment processing failed. Please try again later." I've attached a screenshot of the error message. This is urgent as I need these items for an important event next week. Please help resolve this as soon as possible.

Error screenshot

Conversation

Sarah Johnson

Customer • 2 hours ago

I'm having trouble completing my payment. The system keeps saying "Payment processing failed" even though I've tried two different cards with enough funds. Please help!

Alex Morgan (Support Agent)

Support Agent • 1 hour ago

Hi Sarah, I'm sorry to hear you're having trouble with your payment. I've checked our system and it seems there was a temporary issue with our payment processor. Could you please try again now? I've attached a screenshot of what the successful payment should look like.

Successful payment

Sarah Johnson

Customer • 45 minutes ago

Thank you for the quick response! I just tried again and it worked. The payment went through successfully. I appreciate your help!

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