Getting Started with SupportPro SaaS

Welcome to SupportPro SaaS! This section will guide you through the initial setup, key features, and how to begin managing your support requests efficiently.

Setting Up Your First Workspace

Learn how to create a new workspace, add team members, and configure basic settings to get your support system up and running.

Your First Ticket: A Step-by-Step Guide

Discover how to create, assign, and resolve your very first support ticket within the SupportPro platform.

Understanding User Roles and Permissions

Explore the different user roles available in SupportPro and how to manage permissions for your team members.

Navigating the SupportPro Dashboard

A quick tour of the main dashboard, highlighting key metrics and navigation options.

Exploring SupportPro Features

Dive deeper into the powerful features of SupportPro SaaS designed to streamline your customer support workflow.

Efficiently manage all your customer inquiries, from creation to resolution. Track progress, assign tickets, and communicate directly within the platform.

Automated ticket routing
Priority and status tracking
Custom ticket fields

Empower your customers with a comprehensive knowledge base, enabling them to find answers to common questions without needing to contact support.

Article creation and categorization
Search functionality
FAQ section

Gain valuable insights into your support performance with customizable reports and dashboards.

Ticket volume trends
Agent performance metrics
Customer satisfaction scores (CSAT)

Troubleshooting & Common Issues

Find solutions to frequently encountered problems and learn how to resolve them quickly.

My login is not working. What should I do?

Steps to troubleshoot login issues, including password reset and account verification.

Ticket status not updating

Possible reasons and solutions for ticket status not changing as expected.

Attachments not displaying in emails

Troubleshooting tips for missing attachments in customer emails or internal communications.

How to recover a deleted ticket

Instructions on retrieving tickets that have been accidentally deleted.

Integrations

Connect SupportPro SaaS with your favorite tools and platforms to enhance your workflow.

Integrating SupportPro with Slack

Learn how to connect your SupportPro account with Slack for seamless team communication.

Connecting to CRM Systems (Salesforce, HubSpot)

Guide on integrating SupportPro with leading CRM platforms to sync customer data.

Webhook Setup for Custom Integrations

Detailed instructions for setting up webhooks to create custom integrations with your internal systems.

API Documentation

Access comprehensive API documentation to integrate SupportPro SaaS into your applications and services.

Getting Started with the SupportPro API

Authentication, base URLs, and fundamental concepts to begin using our RESTful API.